Frequently Asked Questions

You can easily reach us by phone, email or through our contact form.
Visit our contact page to get in touch with the right department directly.

Prefer a more personal moment of contact?
On our contact page, you can request a Teams meeting or a showroom visit.

Our opening hours are:

• Monday: 8:30 AM – 5:00 PM
• Tuesday: 8:30 AM – 5:00 PM
• Wednesday: 8:30 AM – 5:00 PM
• Thursday: 8:30 AM – 5:00 PM
• Friday: 8:30 AM – 3:00 PM
• Saturday: closed
• Sunday: closed

We are closed on public holidays.

Would you like to make an appointment outside these hours? You can request this via our contact form.

Of course! 1000 m² full of inspiration around the latest trends in visual merchandising. We’re happy to offer you a coffee and personal advice, if desired.

Booking an appointment in advance is always helpful, so we can be well prepared and assist you immediately upon arrival.

Absolutely. If the product is in stock, you can take it with you right away!

We are of course sorry to hear that, we always strive for 100% customer satisfaction.

Would you like to return or exchange an item?

1. Log in to our website.
2. Go to “My Orders” in your account and request your return or exchange there.
3. In the footer of our website, you will also find our full return procedure explained step by step.

Has the return period already expired, but you are still not completely satisfied?
In that case, please contact us via our Helpdesk.

• Fill in the contact form; a ticket will automatically be created.
• This ticket will quickly be handled by the appropriate staff member.
• You can track the status of your tickets at any time via My Account > Your Tickets.

Not completely satisfied with our service or a product?

Don’t keep it to yourself, please contact us via our Helpdesk.

• Fill in the contact form; a ticket will automatically be created.
• This ticket will quickly be handled by the appropriate staff member.
• You can track the status of your tickets at any time via My Account > Your Tickets.

Yes, we offer a 12-month warranty on hidden defects. Hidden defects are flaws that were not visible upon delivery but appear later. Visible damage must be reported within 3 working days after delivery, otherwise the warranty will expire.

During the warranty period, we provide free repair or replacement if the issue is justified.

The warranty does not cover damage due to intentional harm, negligence, normal wear and tear, or misuse.
After the warranty period, repairs may incur costs. We will always inform you in advance.

More information can be found in our general terms and conditions.

In most cases, you will receive your invoice automatically by email.
Make sure to check your spam or junk folder, as invoices may accidentally end up there.

If you made your purchase through our webshop, you can also download your invoices via your account:

• Go to www.binkwithus.com and log in.
• Click the person icon in the top right corner to go to your account.
• Select “Your invoices”.
• There you’ll find an overview of all your invoices and a “Download invoice” button.

Still experiencing issues? Contact our Helpdesk and fill in your details — we’ll help you as quickly as possible.

Need your invoice urgently? Feel free to call us directly.

No, you can register as a guest to place items in your shopping cart.

Since we mainly serve business customers, you will be asked to create an account during checkout. This way, you always have access to your orders, invoices, return requests, and ticket follow-up.  

Yes, sustainability is a core value that inspires everything we do. It is in our DNA to find a healthy balance between ecological, economic, and social interests, so we create impact not only today, but also tomorrow and far beyond.

We aim to minimize our ecological footprint and constantly seek smart, sustainable solutions in every aspect of our business. Whether it concerns the design of our products, the choice of materials, or the optimization of our processes, we always look further and take responsibility.

Read more about this here. On request, we are happy to send you our sustainability report or advise you on our most ecological products.

The current stock status is clearly mentioned with each product on our webshop.
Not sure or want to double-check? Feel free to contact us for confirmation. ​

You can download the manual by entering the product reference in the search bar.
This will take you to the product page where you’ll find a button to download the manual.

Yes, we offer a selection of mannequins, etc. for rent. Renting is quick and easy via our online rental module.

Choose your favorite collection and select the items you would like to rent. You will then be asked to specify the rental period so that the webshop can immediately calculate the correct price and availability.

Absolutely! After-sales service is one of our strengths. Ordering spare parts through the webshop is quick and easy. Simply follow these steps:

• Make sure you are logged into your account.
• Enter the reference number of your mannequin in the search bar. This will take you to the correct product page.
• Scroll down to the "SPARE PARTS" section under the product information. Here you will find all available spare parts for that item.
• Add the desired parts to your cart and complete your order.

Still having trouble? No problem, please contact us via the Helpdesk. 
Our customer service will help you as quickly as possible.

Is your product damaged and would you like to use our repair service? Please submit your request via the Helpdesk.

• Fill in the contact form; a ticket will automatically be created.
• You will quickly receive a solution or an appropriate quotation.
• After approval, the request will be handled professionally by our repair service.
• You can track the status of your tickets at any time via My Account > Your Tickets.

Absolutely! Customization is our specialty. Our experienced 3D artist will quickly transform your idea into an environmentally responsible concept.

Not sure yet what you want?
No problem,we are happy to brainstorm with you. Our creative team thinks proactively and will take your concept to the next level. Read more here about our know-how and approach.

Interested?
Send your request to [email protected] or book a personal meeting via our contact page.

Correcting a mannequin’s pose using the calf pin with the bendable section.

At BINK, you can order in several ways — we make it as easy as possible for you.

Ordering via our webshop
Our webshop is the fastest and easiest way to place an order.
You’ll find our full range of existing collections, which you can order directly online.
The ordering process is user-friendly and clearly structured.

Having trouble or experiencing technical issues?
Call us at +32 56 66 64 00 or email us at sales@binkwithus.com.
We’ll make sure your order is processed smoothly.

Customized projects and special requests
Need personal advice or want to discuss a customized project? You can book a Teams meeting via our contact page where we will review your project together and answer your questions. Of course, you can also clarify your request by email at [email protected]. Our creative team will get back to you as soon as possible with a suitable proposal.

Ordering during a showroom visit
A visit to our showroom is always worth it: 1,000 m² full of inspiration, new ideas, and professional advice. We are happy to think along with you and help you make the right choices. Want to order directly after your visit or request a quotation? That can be done on the spot. Plan your showroom appointment easily here.

We recommend contacting us as soon as possible. The best way is by phone at +32 56 66 64 00 or by email at [email protected].

• For standard products, you can change your order as long as it has not yet been shipped.
• For custom-made products, changes or cancellations are only possible before the start of the production process.

Orders placed and paid before 8:00 a.m. are in many cases processed and shipped the same business day. If this is unexpectedly not possible, your order will be processed the next working day. This, of course, provided you want the fastest possible delivery and all ordered items are in stock.

Are one or more items not immediately available? Then we will ship your order as soon as everything is complete. The expected delivery date on our website already takes this into account.

On each product page and in your cart, you can see the current stock status and delivery time.

Don’t want to wait until everything is in stock? Then choose delivery in two parts at checkout: we will ship the available products immediately, and the rest will follow once they are back in stock.

Any questions or uncertainties? Our customer service will be happy to help you.

You can easily check the status of your order via your account:

1. Go to www.binkwithus.com and log in.
2. Click the person icon in the top right corner.
3. Select “Quotations and Orders”.
4. You’ll see an overview of all your orders and quotations.
5. Click the order number to see more details.
6. Under “Latest delivery slips” you’ll find the current status.

Still experiencing issues? Please contact us by leaving a message in our portal.

As soon as your order is shipped, you can track it with a Track & Trace code via your account:

1. Go to www.binkwithus.com and log in.
2. Click the person icon in the top right corner.
3. Select “Quotations and Orders”.
4. Click on the relevant order number.
5. Under “Latest delivery slips” you’ll find a button “Track your shipment”.

Still having trouble? Please contact us by leaving a message in our portal.

We ship our products worldwide.

Delivery time depends on the destination country.
You can easily calculate the shipping time on this page:

https://www.binkwithus.com/nl_BE/shipment-and-delivery ​

Depending on the country of destination, your shipment will be handled by one of our regular logistics partners such as GLS, Dachser, or FedEx.

For safety reasons, we expect the customer to personally receive and sign for the package. Without a written authorization posted at your door, the external transport company will not deliver the package.

If you’re not home, the carrier will leave a “Not at home” notice with instructions to reschedule the delivery.
This notice will also include options to receive your package another way.

Sometimes, your package may be delivered to a nearby pickup point.
You can then collect it there. This information will be included on the “Not at home” card.

We understand it’s frustrating not to receive your package as expected.
Please check the following steps:

• Check the Track & Trace information — the delivery date or time may have changed.
• Confirm that the shipping address was entered correctly.
• Look in your mailbox for a “Not at home” notice. Your package might be with a neighbor or a new delivery may have been scheduled.

Still can’t find your package?
Contact our customer service via the Helpdesk or by phone at +32 56 66 64 00.
We’re happy to help and find a suitable solution.

Shipping costs depend on the destination country and the size of the package.
For deliveries outside the EU, import duties and VAT may apply.

You can find more details in our terms and conditions under Shipping & Delivery:
https://www.binkwithus.com/nl_BE/shipment-and-delivery

You can return a product within 14 days of receipt, provided that:

• The product is unused, undamaged, and in its original packaging
• It is not a custom-made or personalized product
• You have submitted a return request via our return form

All conditions and the step-by-step return process can be found on our return page: www.binkwithus.com/nl_BE/returns

If you have questions or are unsure whether your order qualifies for return, feel free to contact our customer service via our Helpdesk or by phone at 056 66 64 00.  

Yes, some exceptions apply where products cannot be returned:

• Custom-made or personalized products cannot be returned
• Used or damaged products are not eligible for return
• Items not in their original packaging cannot be accepted

If you have questions or are unsure whether your order qualifies for return, feel free to contact our customer service via our Helpdesk or by phone at 056 66 64 00.

Returns are possible within 14 days of receipt, provided the products are unused and in original condition.
Please note: custom-made or personalized items are not eligible for return.

To request a return, please follow these steps:

• Go to www.binkwithus.com and log in to your account.
• Click the person icon at the top right to go to your account page.
• Select the section "Quotes and Orders."
• Select the order and click "Return" for the desired product.
• Follow the steps to complete the return request.

Please note, this is only a return request. Your return still needs to be approved by us. You will be notified by email once the return is approved.

More information about our return policy can be found at https://www.binkwithus.com/nl_BE/returns

If you have questions or are unsure whether your order qualifies for return, feel free to contact our customer service via our Helpdesk or by phone at 056 66 64 00.

As soon as we have received and approved your return shipment, we will initiate the refund.

The refund will be made via the same payment method you used when placing your order.

Please note that it may take several business days before the amount is visible in your account, depending on your bank or payment provider.

Have you already returned your package but still have not received a refund? To find the fastest possible solution, please contact our accounting department.

In our webshop, you can safely pay via various payment methods:

• Credit card: Visa, Mastercard, American Express
• Bancontact
• iDEAL (for customers in the Netherlands)
• Carte Bancaire (for French customers)
• PayPal
• Apple Pay
• Google Pay
• Bank transfer (SEPA)

All payments are processed via a secure connection. More information can be found on our Safe Payment page.