Returns

At BINK, we aim for 100% customer satisfaction. Not entirely satisfied with your purchase? Please let us know as soon as possible. We’ll gladly work with you to find a suitable solution. We handle your request within two working days.

1. Business customers

For business customers, returns are usually possible provided that:

  • The return is reported within 3 working days after receiving the goods.
  • All return conditions are met.

⚠️ Please note: return shipping costs are always the responsibility of the customer.

You can request a return by logging into our website. Go to “Orders” in your profile and select the order that includes the item you want to return. Then follow step 5 below: Return procedure.

2. Consumers

If you place an online order as a consumer via www.binkwithus.com, the European right of withdrawal applies. You may return or exchange your purchase within 14 calendar days of receipt, without giving a reason. The period starts the day after delivery.

👉 You are not required to provide a reason, but we appreciate feedback to help improve our service.

⚠️ Please note: return shipping costs are also the customer’s responsibility.

Please follow the same steps via your profile on our website and read on under point 5.

3. Return conditions

To be eligible for return, your item must meet all of the following conditions:

  • Complete (including all accessories).
  • Undamaged, unused, and in the original, undamaged packaging.
  • Only inspected in the same way you would in a physical store.
  • The return shipment must reach us within 10 working days after receiving the return document.

If these conditions are not met, your return may be refused.

4. Exceptions

The following items cannot be returned:

  • Custom-made or personalised items (such as tailor busts or products in a specific colour or with a logo).

5. Return procedure
  1. Log in at www.binkwithus.com.
  2. Go to your profile and click on “Orders”.
  3. Select the relevant order and click on “Return” next to the desired product.
  4. Follow the steps in the return request form.

🖼️ In case of damage, please provide the following photos:

  • The condition of the box upon arrival (even if no visible damage is present).
  • The shipping label on the package.
  • Damaged parts as found during unpacking.
  • Close-up photos that clearly show and identify the damage (e.g. damage to the leg of a mannequin).

Once we receive your return request, we’ll inform you of the next steps as soon as possible. If a return is required, you will receive a return document by email to include in the shipment.

Return address:
BINK BV
Splenterbeekstraat 2
B-8710 Wielsbeke (Belgium)

6. Important notes
  • Return shipments are always at the customer’s own risk and expense.
  • BINK cannot be held liable for loss or damage during return shipping.
  • For returns sent from outside the EU: always use a courier service (e.g. UPS, FEDEX, DHL,...) that also handles customs clearance.

When your return arrives at our warehouse, we will check whether the items meet the return conditions. If everything is in order, the full product value will be refunded.

If your return is refused:

  • You remain the owner of the item.
  • You have 2 weeks to collect it or have it returned at your own expense.
  • After 2 weeks, the item may be destroyed. You will be notified by email.
Questions?

Still have questions or remarks about our return service?
Feel free to contact our helpdesk.